Lesson 13
Responding to a Suspected Scam
Know what to do in the first hour after money or details go: your bank first, then your accounts, then reporting, without assuming any of it is settled.
If money or access is at risk, act now
If you think money has gone, or someone has got into your bank account, contact your bank or payment provider now. Use its app, the number on your card or 159, never the details in the message or call that worried you. Don’t wait to finish this lesson or to gather evidence first. If anyone is in immediate danger, call 999.
Stop replying to whoever contacted you, and don’t send another payment, code or approval to “check” whether they’re genuine. If an account or device may be affected, follow the provider’s own help from a device you trust; for a work account, tell your organisation’s security team straight away. Money, account access and reporting are three separate jobs, and they can all need you at once.